Fees & Policies

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At Together We Heal, we understand that asking about fees can sometimes feel overwhelming. That’s why we believe in transparency and openness about our pricing. Our goal is to provide high-quality assessment and treatment without any hidden or unexpected costs.

Our consulting fees cover a range of services to ensure you receive personalised and comprehensive care:

• Planning Time for Your Session: Crafting a session plan that aligns with your unique needs and goals.

• Preparation of Individualised Sessions: Tailoring every session to address your specific challenges and progress.

• Creation of Individualised Resources and Home Practice Activities: Equipping you with tools and strategies for continued growth between sessions.

• Collaboration with Other Health and Education Professionals: Working closely with your broader support network to provide holistic care.

• Comprehensive Written Session Summaries (File Notes): Maintaining detailed records to support continuity and future planning.

• Administrative Costs: Covering essential tasks like phone discussions, Medicare correspondence, and other communications to support your care journey.

We are also proud to support clients with complex needs, including those with NDIS plans, offering compassionate, tailored care to help them achieve their goals. At Together We Heal, we’re committed to ensuring every step of your journey is supported with transparency, quality, and care.

• Initial Consultation and Assessment: These services are priced differently from regular sessions. Please call us to discuss the details and find the best option for your needs.

• On-Site Visits: On-site visits to your home, school, or other locations may incur additional travel charges.

For a personalised discussion about fees and services, feel free to contact us directly. We’re here to provide clarity and ensure you have all the information you need.

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All sessions include a 15-minute documentation time for your therapists to prepare for the session, create therapy material and record therapy outcomes in the form of clinical notes. 

For NDIS clients, an additional fee will apply for 10-15 minutes of clinical note preparation following each session.

Cancellations & Rescheduling

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When you book an appointment at Together We Heal, that time slot is reserved exclusively for you. Due to our limited client capacity each day, we have implemented the following policy regarding cancellations and rescheduling:

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• No Fee: Cancellations made with at least 48 hours' notice will not incur a fee.

• 50% Fee: Cancellations made the day prior to the appointment or after receiving the reminder text will incur 50% of the session fee.

• Full Fee: Non-attendance or same-day cancellations will incur the full session fee.

• Service Discontinuation: Repeated cancellations or non-payment of cancellation fees may result in the discontinuation of services.

• Credit Card Details: For your convenience, credit card details are securely stored and used solely for processing cancellation fees.

Thank you for your understanding and cooperation. This policy allows us to provide fair access to services for all our clients.